If the Umbrella roaming client (127.0.0.1 and/or ::1) is returning a public IP and querying the local DNS servers is returning a private IP, contact support.Ī failed installation refers to the Umbrella roaming client installer exiting suddenly with or without an error code or crashing during installation. If one of the local DNS servers is returning a public IP address, you'll need to rectify that, as the Umbrella roaming client might be passing the Internal Domain DNS lookup to that server and using the response as the result.
Be sure to substitute the internal domain name and local DNS server as applicable: These commands should be run from a machine experiencing the issue with the Umbrella roaming client install. If the domain in question has been added to the Internal Domains list, check to make sure all of your DHCP-delegated DNS servers are returning the private IP by running the following commands (in Terminal or Command Prompt) and compare the results. If you cannot resolve internal resources (domains), ensure you've added all domains which host local resources to the Internal Domains list. If you meet the minimum requirements and the Umbrella roaming client does not install correctly, open a ticket with Support. Make sure you meet the minimum requirements for your distribution. Scenario 2: You installed the Umbrella roaming client using the manual installation method, performing a single installation. If the Umbrella roaming client did not install, proceed to Scenario 2. If the Umbrella roaming client installs correctly, double-check our mass deployment articles ( Using Standardized Images and Using Apple Remote Desktop in OS X) and make sure each step was followed precisely. In this case, try installing the Umbrella roaming client on a machine locally through the manual installation method. Scenario 1: You installed the Umbrella roaming client using a distributed or mass deployment method, such as Apple Remote Desktop, using a standardized image. There are several reasons why the Umbrella roaming client won't install correctly. Did the Umbrella Roaming Client not install?
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